Fireworks Safety – July 2014

At Bogle Agency Insurance, one of the things we strive for is your safety under all circumstances! And during our country’s independence month, firework safety is very, very important.

We know everybody likes to have a little fun over the July 4th holiday, especially with the vast array of firecrackers, colorful bottle rockets and high-flying missiles available for purchase, but we urge and stress you to DO IT SAFELY. With that said, here are some great guidelines to maintaining the fun, while maintaining your fingers too!

The safest way to enjoy fireworks is to attend a public fireworks show put on by professionals. Stay at least 500 feet away from the show. Many states outlaw most fireworks. If someone is setting fireworks off at home, they should follow these safety steps:

–Never give fireworks to small children, and always follow the instructions on the packaging.

–Keep a supply of water close by or fire extinguisher as a precaution.

–Make sure the person lighting fireworks always wears eye protection.

–Light only one firework at a time and never attempt to relight “a dud.”

–Store fireworks in a cool, dry place away from children and pets.

–Never throw or point a firework toward people, animals, vehicles, structures or flammable materials.

–Leave any area immediately where untrained amateurs are using fireworks.

For a complete list of the local fireworks displays throughout the state of New Jersey, click here: www.nj.com/news/index.ssf/2014/07/july_4_events_2014_nj_fireworks_parades_music_and_more.html

And if you need any more tips, or further information concerning fireworks safety, please visit the Consumer Product Safety Commission at this website: www.cpsc.gov/en/Safety-Education/Safety-Education-Centers/Fireworks/

Thank you, and have a wonderful Fourth of July!!

Bogle Agency Insurance

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#Throwback Thursday: The Important Of Tradition For Bogle Agency Insurance

At Bogle Agency Insurance, we’ve been around the Lyndhurst, New Jersey community for a long time, and we’re very proud of it!

Exactly how long you ask? Since 1919, and on this “Throwback Thursday” we’ve got the pictures to prove it.

Horace R. Bogle, pictured below, founded The Bogle Agency, Inc. in 1919. We have since been providing insurance to the businesses & families of New Jersey for over 95 years! Since then, we have gained the trust of thousands of clients throughout the years. Just recently, we have succeeded in keeping our great tradition alive by now becoming a fourth generation agency. As an Independent Agency, we hope to continue following in the same path as our ancestors in maintaining as well as creating stable relationships for years to come.

How did we look back in the early days of Bogle Agency Insurance? How about these photos, that currently adorn the conference room in our state-of-the-art, eco-friendly new office building at 200 Stuyvesant Ave. in Lyndhurst, New Jersey! We even advertised back then!

So, the next time you have an insurance need or question, why not consider us! We’re all about protecting you and your family with the decades of experience that “our” family can provide. Our personnel are not only licensed and trained in the field of insurance, they are also friendly, courteous and responsible.  After all, servicing our clients is what has made our agency one of the most prestigious agencies in New Jersey.

“As the president of this agency, it would be our pleasure to administer your insurance program in any way possible. We look forward to keeping excellent contact with our clients. After all, you deserve an insurance agency that is dedicated to understanding the insurance industry and how it is related to you as the customer.”

Sincerely yours,

Philip R. Bogle, owner

Bogle Agency Insurance

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Refer a friend to our agency and get a complimentary $25 Visa gift card!

Here at the Bogle Agency, we’re looking for new business, and we are willing to pay you to help! 

If you refer a friend, who activates a new personal or commercial policy with us any time in September or October, we will send you a $25 Visa Gift Card as a reward. It’s that simple, but there will be a limit of one reward per household, and it must be on a new policy, not a renewal or existing policy. 

This is just our way of saying Thank You to the best clients in the business and we hope you’ll share that opinion with your family and friends.

To claim your reward, just make sure your friend mentions this program when they call the office for a quote at 201-939-1076 or 1-877-453-7358.  They can also e-mail us at: philbogle@bogleagency.com or send us a message via Facebook on our Fan Page, and while you’re there, make sure to LIKE us too!

At Bogle, we strive to give our clients the best possible service at the best possible price.  That’s what we’re here for, and we hope to hear from you soon.

Thank you!

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BOGLE AGENCY INSURANCE RECEIVES BEST PRACTICES AWARD FOR TENTH STRAIGHT YEAR

In August 2013, Bogle Agency Insurance was selected as a Best Practices Agency. This is our Tenth Consecutive Year Being Selected!

Bogle Agency Insurance is part of an elite group of independent insurance agencies around the United States selected as a Best Practices Agency. Since 1919, we’ve proudly served Garden State residents with all of their New Jersey insurance needs. 

Each year the Independent Insurance Agents & Brokers Association (IIABA) and Reagan Consulting, an Atlanta-based management consulting firm, join forces to study the country’s leading insurance agencies. The purpose of the Best Practices Study is to compile the operating statistics of the country’s leading insurance agencies. To achieve this objective, the insurance agencies included in the annual study must first be nominated for participation by their peers and/or insurance companies to participate in this study group. The insurance agency must then submit detailed financial and operational information which is analyzed, scored, and ranked objectively for inclusion in the study on the basis of operational excellence including growth, profitability, productivity, and financial stability.

Our insurance agency qualified for participation in this status by ranking among the top performers in the annual Best Practices Study conducted by the Independent Insurance Agents & Brokers of America (IIABA) and Reagan Consulting. Of the thousands of insurance agencies in the United States in 2013 only 213 insurance agencies scored high enough to qualify for this award.

We are pleased to have retained our Best Practices Agency Status, as one of the top performing insurance agencies in the country for the past 10 years.

Participation in the Best Practices Study has become a prestigious recognition of the superior accomplishments of the top insurance agencies. Our inclusion with these other outstanding insurance agencies clearly recognizes us as an industry leader.

Thank you to our clients and staff for making this award possible!

Come see why Bogle Agency Insurance should be the one stop you make for all your insurance needs. Call us today at 201-939-1076 or 1-877-453-7358, or just visit our website for a free quote or insurance review at: www.BogleAgency.com.

Sincerely yours,

Philip R. Bogle,

Owner, Bogle Agency Insurance

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Cyber Liability Insurance: It’s Not Just For Big Business

Have you ever thought about how you would respond if you or your New Jersey business was hacked?

Well, you probably should, because some very sensitive information is stored in your personal and business computers and servers. Things like contact info, addresses, social security numbers, and a business is liable to protect that information. Cyber hacking has become one of the fastest growing segments in crime and you read about it almost every day.

According to a report from Inc.com, insurance that protects you in case of a cyber attack may seem like something only large corporations would ever need, or could ever afford. But believe it or not, cyber liability insurance makes lots of sense for small companies as well. Here’s why:

1. It’s more affordable than you think.

“I’ve seen policies with premiums as low as $2,000 a year, though it can go up from there,” says Ethan Miller, partner at the San Francisco law firm Hogan Lovells. You can get coverage as high as $30 million and deductibles as low as $10,000, depending on your needs and what you’re willing to pay. Cyber liability insurance is still a fairly new concept, so there’s a lot of variation among policies, and a lot of room for negotiation.

2. It can cover more than you think.

Many policies offer “first party” coverage–that is, they will pay you for things like business interruption, the cost of notifying customers of a breach, and even the expense of hiring a public relations firm to repair any damage done to your image as a result of a cyber attack. Having this cash available in the event of a crippling hack can keep the lights on till you’re able to resume your normal cash flow. A good policy can even cover any regulatory fines or penalties you might incur because of a data breach.

Business interruption coverage can be especially important for a small business, Miller says, which may not be as diversified as a larger one, or have the same financial resources. “If a larger company has one line of business shut down by a data breach, it may be able to depend on its other lines for revenue. A smaller company may only have one line of business.”

3. You probably don’t have a risk management team.

Big corporations have entire departments devoted to analyzing the risks the company could face and helping set policies and procedures to protect against them. You don’t–but a good insurance carrier can perform a similar function.

“There are a couple of ways insurance can bridge that gap,” Miller says. “An insurer might work with a small company to make sure a firewall is in place to protect your network, and make sure you have social media policies that reduce risk.” Your insurer may well be willing to help with these areas because the better protected you are, the less likely you are to have a breach that could result in a claim.

4. Even if you don’t host your data yourself, you’re still responsible.

Is your website and any of your data hosted or stored in the cloud? Take a good look at your contracts: You’re still legally responsible. “There’s a significant risk,” says Karen L. Stevenson, senior counsel at Buchalter Nemer, a law firm with offices in California and Arizona. You can’t fully control how a cloud provider handles your data but an insurance policy can protect you if your cloud provider screws up.

5. Your general policy won’t cover you.

Typically, a general liability policy specifically excludes losses incurred because of the Internet, Miller says. So a good cyber liability policy can pick up where your general policy leaves off.

Make sure your cyber policy covers laptops and mobile devices as well, to give yourself coverage in as many situations as you can. “Work with your broker to integrate cyber liability with your general policy and employment liability policy,” Miller advises. “You want to give yourself the most seamless coverage possible.”

Don’t take unnecessary risks! At Bogle Agency Insurance, we can custom craft a policy that meets your needs and your budget. For more information, or a cyber liability quote, give us a call in our Lyndhurst, NJ offices at 201-939-1076 or 1-877-453-7358. We can also be reached at our virtual insurance office at www.bogleagency.com.

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LIFE INSURANCE: A TRUE VALENTINE’S GIFT OF LOVE

This year, instead of giving candy, why not go for something more meaningful – life insurance!

Are you looking for a different kind of Valentine’s Day gift this year? One that will set you apart and really make a long term financial difference to you and your loved ones?

Then how about purchasing some New Jersey life insurance from us at Bogle Agency Insurance?

No, it may not be as sexy and attractive as chocolates or roses, but those items don’t last forever. Life Insurance does!

Consider that you are providing this future financial promise for those nearest and dearest to you: a loving spouse, your beloved children, or possibly a meaningful charity or cause. Suddenly, a candy heart seems a bit pale by comparison.

Yet this act of true love – purchasing life insurance- is often forfeited or delayed. Maybe it’s because of the off-putting horror stories of life insurance hard-sales tactics (backing the hearse up to the door) or the confusing arguments over whether term or “permanent” is the better deal or bigger rip-off.

At Bogle Agency Insurance, our independent agents can take the mystery out of those terms and figure out what’s right for you and your family. And it’s not as expensive as you think. Give us a call at 201-939-1076 or 1-877-453-7358 so we can discuss your options. Or you can request a quote from our “virtual insurance office” at www.bogleagency.com.

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A SUPER PARTY DOESN’T HAVE TO MEAN SUPER RISK

If you’re planning on hosting a Super Bowl party this Sunday, all of us at Bogle Agency Insurance hope you know and manage the risks of hosting such an event.

Unfortunately, individuals hosting parties can be held liable in cases where a guest or third party is injured in an accident related to alcohol consumption at your event. Hosts have been held responsible for medical bills, vehicle repair costs, lost wages from work, and even wrongful death. You could also be held liable if a guest has a slip and fall accident while on your property.

Bogle Agency Insurance recommends that those planning to host Super Bowl parties this year review their homeowners, renter’s or comprehensive general liability (CGL) insurance policy to ensure you have adequate liability coverage if sued and found liable for accidents that arise from hosting a Super Bowl party.

If you have any questions regarding your coverage, feel free to give us a call at 201-939-1076 or 1-877-453-7358. We’d be happy to review your existing policies and recommend additional coverage, if required.

At Bogle Agency Insurance, we’re members of Trusted Choice and here’s their list of tips to make sure you’re adequately covered.

LIABILITY COVERAGE TIPS:

• If hosting a Super Bowl party, individuals should look to the liability portion of their homeowners or renters insurance policy to provide them protection if they are sued and found liable for an accident involving a guest who drank at their home.

• Purchasing a personal “umbrella” liability policy—that can provide $1 million or more in additional coverage over the limit offered by a standard homeowners or renters pollicy—may be a prudent move for the frequent party host. This type of coverage can cost as little as $125 a year.

PARTY HOST SAFETY TIPS:

· Limit guest list to those you know.

· Make sure your driveway, sidewalks and your porch are clear of snow or ice for guests and delivery people.

· Ensure your home’s entry is in good condition, free of loose or broken pieces on stairwells and walkways to avoid the chance of injuries on your property.

· Make sure there is adequate outdoor lighting.

· Provide filling food for guests and alternative non-alcoholic beverages.

· Schedule activities or entertainment not involving alcohol. If the party centers on drinking, it is likely that guests will drink more.

· Arrange transportation or overnight accommodations for those who should not drive home.

· Stop serving alcohol well before the time the party is to end. For the Super Bowl, stop serving at half-time.

· Do not serve guests who are visibly intoxicated.

· Consider hiring an off-duty police officer to discretely monitor guests’ sobriety or handle any alcohol-related problems as guests leave.

· Stay alert yourself, always remembering your responsibilities as a host.

Remember, our mission at Bogle Agency Insurance is to offer you the best possible options, the most competitive price, and top-notch service for all of your New Jersey insurance needs. Thank you, and enjoy the game!

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 New Year – New Faces At Bogle Agency Insurance

Bogle Agency Insurance is pleased to announce the addition of two new staff members to the team for 2013 and beyond! We welcome Matthew Huppert and Angela Intindola to our Lyndhurst, NJ office.

Matthew joins us as an outside sales producer, concentrating mainly in commercial lines of insurance, but hopes to also incorporate the personal lines side as well. He lives in Lake Hiawatha, NJ with his wife, Heidi and their six-year-old son. Matthew graduated from Parsippany High School and went on to Rutgers, the state University of New Jersey, where he received a Bachelor of Arts degree in communications. He enjoys spending time with his family and is actively involved with their church. He enjoys all kinds of music and actually plays the guitar!

While the field of communications might not be a natural transition for the rigors of insurance, Matthew was drawn to the business. “I really enjoy working with people,” said Huppert. “I am naturally curious and really enjoy learning about people’s businesses. In addition, I see the insurance industry as more of a career than just a job; its something that becomes part of your identity. Plus, helping people can be extremely rewarding.”

Another newcomer to the world of insurance is Angela Intindola. While she is not an agent, she joins Bogle Agency Insurance to assist in the accounting department on a full-time basis, helping Erica Bogle-Patrk. Angela is originally from nearby East Rutherford, NJ, but has lived locally in Lyndhurst for over seven years. She’s married, having raised three children.

We hope you’ll join us in welcoming Matthew and Angela to the Bogle Agency Insurance staff and feel free to contact them if you are in need of their help.

We also hope you will continue to follow Bogle Agency Insurance on it’s website, Facebook, Twitter, and Linked In. If we can help you with any insurance question or need, feel free to give us a call at 201-939-1076 or 1-877-453-7358.

Bogle Agency Insurance, founded in 1919, is a full service, independent insurance agency, offering personal and commercial insurance products and services to the local community and throughout New Jersey. We are members of Consolidated Insurance Agents of New Jersey and have received the prestigious IIABA “Best Practices” award for nine straight years.

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Important Announcement Concerning Flood Insurance & Earthquake Insurance

We Wish To Remind Everyone That 99% Of All Insurance Policies Providing: 

Homeowners Insurance                                        Tenant Homeowners Insurance

         Condominium Insurance                                      Condominium Association Insurance

Business Insurance                                   Commercial Building Insurance

And Almost Every Other Type of Insurance

Do NOT Provide Flood Insurance or Earthquake Insurance 

If You Need To Protect Your House or Property from Flood or Earthquake We Strongly Suggest That

You Contact Bogle Agency Insurance for a No Obligation Quote and Review of Your Current Insurance

Bogle Agency Insurance

     200 Stuyvesant Avenue, P.O. Box 236, Lyndhurst, NJ 07071

Office Phone (201) 939-1076 ~ Fax (201) 507-5394

                                      Web:  https://www.bogleagency.com ~ E-mail: prbogle@bogleagency.com  prbogle@bogleagency.com

National Flood Insurance Program
Flood Insurance Claims Handbook
FEMA F-687/February 2009

This claims guide was created by the Federal Emergency Management Agency (FEMA), which oversees the National Flood Insurance Program, to help you through the process of filing a claim and appealing the decision on your claim, if necessary.
While every effort has been made to make sure the information in this handbook is correct, you should refer to your policy and its Declarations Page for specific information on coverage, limitations, restrictions and deductibles.

Table of Contents
What To Do Before A Flood   2
 Check Your Policy 2
 Prepare Lists and Documentation 2
 Secure Important Papers 3
 Talk to Your Insurance Agent 3
 Plan an Emergency Contact 3
What To Do After A Flood 4
 Steps to Take Immediately 4
 Handling Your Claim 5  Filing Your Claim  6
Addressing Questions About Your Insurance Claim 8
 Four Steps to Appealing Your Claim 8

2
TIPS
• When you gather your insurance papers for safe-keeping, also gather any other important papers such as deeds or stock certificates that you may be keeping in the house.
• Since flood insurance renews annually, make it a point to update your documentation and papers at renewal time. Also, call your agent annually to make sure loss reporting procedures have not changed.
• Move any valuable items out of your basement. Flood insurance only covers items normally found in a basement, such as a furnace or washer and dryer. Personal items are not covered.
• Create an emergency kit, with a large flashlight, a battery powered radio, spare batteries, candles, waterproof matches, etc. Even if you never experience a flood, you’ll be glad to have this kit in a power outage.

What To Do Before A Flood
Don’t wait until waters are rising in your area and flood threatens. Take steps now that will make your life much easier when a flood occurs.

CHECK YOUR POLICY
Make sure all the information is correct, including information about your mortgage company. If you have refinanced with a company other than the one shown on your policy, call your insurance agent or company representative immediately.

Prepare Lists and Documentation
If you’ve purchased contents coverage, make it a priority to make a detailed list of your home or business’s contents and/or your personal property. Include:
• Date and place of purchase
• Model number
• Serial number (for large appliances)
• Descriptions
• Original purchase costs (with receipts, if possible)
• Photos or video of your home’s interior and your personal property

 
3
SECURE IMPORTANT PAPERS
Originals of important insurance papers should be kept in a safe place, preferably in a bank safe deposit box. Be sure your papers include contact information for your agent or company, important receipts, your flood insurance policy and documentation on your personal property and contents of your home. Keep copies in your home or business in the safest, most accessible place possible that is not subject to flooding.
Having this detailed documentation will make filing your claim much easier. If floodwaters actually carry away your property, this list and the photos/receipts will be important to documenting your loss.

TALK TO YOUR INSURANCE AGENT
Call your insurance agent or company representative and discuss the particular requirements for reporting a flood claim. These can vary from company to company, so knowing how to proceed can save a lot of effort later.
Remember, after a flood it may be difficult to get in touch with your agent or insurance company. Power and phone service may be interrupted, or phone lines may be overwhelmed with other callers. It will benefit you to know just what to do in advance of flooding.

PLAN AN EMERGENCY CONTACT
After a flood, you may be unable to stay in your home or to be contacted at your home address and phone number. Share an emergency contact—address and phone number—with your insurance agent and family so you can be reached.

TIPS
• If flooding is imminent, the number one rule in a flood is to keep yourself safe.
• If waters rise in your house before you can leave safely, move to the highest level necessary—even the roof. Take extra clothing, your radio, a flashlight and, if possible, food.
• If you have time, turn off electricity at your breaker or fuse box and close the main gas valve; get valuables (furs, jewelry, important papers) to a higher level; fill bathtubs, sinks and plastic soda bottles with water. (Sanitize tubs and sinks with bleach, rinse and then fill); and bring outdoor possessions (lawn furniture, grills, etc.) inside or tie them down securely.
• Keep away from downed power lines and any other electrical wires—electrocution is always a major cause of death in floods.

 4
TIP
• After a flood, even if your house seems safe to enter, be cautious.
• If you hear hissing or smell gas, leave immediately and call the gas company. Using your home phone or cell phone inside the house could spark an explosion.
• Keep power off until an electrician has inspected your system.
• If sewer and water lines are damaged, don’t use toilets or sinks. Call a plumber. Until told the water supply is safe, boil water for 5 minutes before drinking it or preparing food.
• Throw away water-damaged foods, including canned goods.

WHAT TO DO AFTER A FLOOD
A flood is an overwhelming experience. But taking quick action will put you back in control of your home and your life.

STEPS TO TAKE IMMEDIATELY

STEP 1
Contact Your Agent or Company Representative to Report Your Loss: Have ready—the name of your insurance company, policy number and a phone number and/or e-mail address where you can be reached. All flood insurance policies require you to give prompt written notice of loss. If you get in touch with your agent or company representative directly, they will advise you how to file your notice of claim. Otherwise, you must send a written notice to your insurance company with your policy number.

STEP 2
Separate Your Property: Your policy also requires you to separate damaged property from undamaged property. But don’t throw anything away before an adjuster has seen it, unless local law requires you to. In that case, take photos of the property before disposing of it and keep samples for the adjuster to see. (For example, cut out a piece of wall-to-wall carpet.) Do all you can to protect undamaged property. However, prior to signing an agreement/contract with a cleaning, remediation, or maintenance contractor, you should consult with your flood adjuster or flood insurer concerning coverage.

STEP 3
Make a List of Damaged Contents: If you’ve purchased contents coverage, make a list of damaged property. If you prepared comprehensive lists before the flood, this should be relatively easy. List the quantity of each item, a description, brand name, where purchased, its cost, model and serial number (if appropriate) and your estimate of the loss amount. Attach your bills, receipts, photos and any other documents.

5
STEP 4
List Areas of Structural Damage: As you look over your property, make a list of any areas of structural damage you want to point out to the insurance adjuster.

HANDLING YOUR CLAIM

WORKING WITH YOUR ADJUSTER
Generally, your adjuster will contact you within 24-48 hours after receiving your notice of loss. However, depending on local conditions and the severity of flooding, it may take more time.
Once the adjuster reaches you, a time will be set for the adjuster to view your property. You may ask the adjuster for an advance or partial payment. If you have a mortgage, your mortgage company will need to sign the Building Property advance check.

“SCOPING” YOUR LOSS
During the initial visit to your property, the adjuster will take measurements and photographs and note direct flood damage. This is called “scoping” a loss.
Be assured that your adjuster will be an experienced claims professional and will notice many points of damage you could overlook. However, you are encouraged to point out all damage you have noticed.
After the “scope” is finished, the adjuster will give you a local contact telephone number and will tell you whether any additional visits are needed. (This may be the case if damage is extensive.)

PREPARING A DETAILED ESTIMATE
The adjuster then uses the knowledge gained from the visit(s)—and the documentation you have provided— to complete a detailed estimate of damages. You will get a copy. Use it as a guide when you ask for bids for repair work from licensed professional contractors.

NOTE
• Any advance payment will be part of your total claim for Building Property and/or Personal Property damage. Your policy does not provide coverage for temporary living expenses or housing. Only direct physical damage from flooding is covered.
• Your policy requires that you cooperate with your adjuster before, during and after the “scoping.” You should also be aware that an adjuster cannot approve (or disapprove) your claim, or tell you when or if the insurance company will approve it. Recovering from a flood is very stressful for home or business owners, but by cooperating with your adjuster, your claim can be processed more smoothly and efficiently.

6
TIP
• Get a small notebook and use it to track all your contacts. That way, you will easily have all records in one place.
• In the event you have a further flood, you will need copies of your receipts and documentation for all repairs and replacements for this prior loss.

FILING YOUR CLAIM

FILING YOUR CLAIM REQUIRES A PROOF OF LOSS
Your official claim for damages is called a Proof of Loss. This must be fully completed and signed and in the hands of your insurance company within 60 days after the loss occurs.
The Proof of Loss includes a detailed estimate to replace or repair the damaged property. In most cases, the adjuster, as a courtesy, will provide you with a suggested Proof of Loss. However, you are responsible for making sure that it is complete, accurate and filed in a timely manner.
Be sure to keep a copy of the Proof of Loss—and copies of all supporting documents—for your records.

EXTENSIONS BEYOND 60 DAYS
In some severe floods, FEMA may authorize Proof of Loss extensions for everyone in your area. Your insurance company will be notified, as will local news outlets.

PAYMENT OF CLAIMS
Your claim is payable after:
• You and the insurer agree on the amount of damages.
• The insurer receives your complete, accurate and signed Proof of Loss. More information on claims payment is in your policy.

PAYMENT FOR BUILDINGS AND PERSONAL PROPERTY
Any check for building property must include your mortgage company name, or the name of the individual holding your mortgage. A check for Personal Property will usually be in your name only.

7
FILING YOUR SUPPLEMENTAL CLAIM
If you notice additional damage to your Building Property or Personal Property after filing your claim, you may file a Supplemental Claim. This means, essentially, that you must repeat the documentation and filing process for your original claim, including a Proof of Loss—but only for the newly discovered damage.
Supplemental Claims should start with immediately notifying your adjuster, agent and/or company representative. Once you have completed documentation, present it to your adjuster who may need to make another property visit to verify your loss.

FILING YOUR INCREASED COST OF COMPLIANCE (ICC) CLAIM

Once you receive the community’s letter stating that the cost to repair flood damage to your building is 50 percent or more of its market value, you may file an ICC claim. You should contact your flood adjuster or your flood insurer’s claims representative to file the ICC claim. You have 4 years from the date of the community’s letter declaring the building to be substantially damaged to complete your chosen mitigation activity under the terms of the Standard Flood Insurance Policy. Your flood insurer will provide you with additional information to assist you in completing your ICC claim.

The Completed Claim
Once you receive final payment for your building and/or personal property, the claims process is complete.
Please remember:
Any claim settlement you make in the event of a flood will be determined by the amount of coverage you have and the deductibles you have chosen. If you are concerned that your coverage is not high enough, or that your deductibles are too high, your agent or company representative can counsel you about increasing coverage and/or decreasing deductibles.

NOTE
• A Supplemental Claim, like your original claim, must be filed within 60 days after the loss. If you discover additional damage after the 60-day limit has passed, contact your adjuster immediately. Claims filed after 60 days are decided on a case-by-case basis. 7

8
NOTE
•At each step, you should keep clear records of your attempts to resolve issues. Write down the names and titles of people you speak with; dates of contact; contact information; and details of the discussion. If you have to go further in appealing your claim, these records can be vitally important.
•Every effort has been made to ensure that the information provided here is accurate. However, your StandardFloodInsurancePolicy(SFIP),yourapplication,anyendorsements ,and the Declarations Page comprise the official Policy or contract of insurance. Any differences between that information and the wording in this handbook will be resolved in favor of your flood insurance policy. If you have questions, please refer to your policy, or call your insurance agent or company representative.

ADDRESSING QUESTIONS ABOUT YOUR INSURANCE CLAIM
The NFIP provides you with a process to appeal decisions regarding your flood insurance claim. This process will help you resolve claim issues, but it cannot give you added coverage or claim limits beyond those in your NFIP policy.
In filing and completing your insurance claim, you may have questions, or need further explanations of decisions that have been made, especially with regard to coverage, dollar amount of damages, or your Proof of Loss. Before you may appeal, your insurer must make a final determination and send you a written denial of your claim or any part of it

FOUR STEPS TO APPEALING YOUR CLAIM

STEP 1
Talk with your adjuster, who has more knowledge about your claim than anyone. If you don’t understand certain decisions regarding, for example, application of coverage, timing of the filing of Proof of Loss, or the damage estimate, contact your adjuster first.

STEP 2
If you are not satisfied with the adjuster’s answers, or do not agree with decisions, get contact information for the adjuster’s supervisor.

STEP 3
If the adjuster’s supervisor can’t resolve your issues, contact the insurance company’s claim representative. Ask your insurance agent or your insurance company representative for assistance.
Please refer to your flood policy for more information on appeals. See Section 7 of General Conditions, Paragraph R.

STEP 4
If you still have questions or concerns after following steps one through three, contact the Federal Emergency Management Agency (FEMA).

9
Write to:
Federal Emergency Management Agency
Mitigation Directorate
Federal Insurance Administrator
1800 South Bell Street
Arlington, VA 20598-3010
This letter should be written by the Named Insured (as it appears on your NFIP policy) or by a legal representative, if necessary. The representative should clearly identify his/her relationship to the Named Insured. (For example, a son or daughter could be handling a claim for an elderly parent.)
A legal representative may be asked to provide authorization from the Named Insured or other legal documents verifying the relationship.
Your letter of appeal must be submitted to FEMA within 60 days from the date of the denial letter that you receive from your flood insurer.

WHATTOINCLUDEINYOURLETTER
The following six items should be in your letter to FEMA in order to address your questions. (If for some reason, your policy is not available, your insurance agent can provide details for the first three items.)
1. The Policy Number, as shown on your NFIP policy’s Declarations Page.
2. The policyholder’s name, as shown as the Named Insured on the Declarations Page.
3. The property address, as shown on the Declarations Page. (Not your mailing address, if it is different from the property address.)
4. How you can be contacted, if you are out of your home.
5. The details of your concern. (Please be as complete as possible.)
6. The dates of contact and contact details for the persons with whom you have spoken in steps one through three on the previous page.

NOTE
•Please do not send originals of documents such as contractor’s estimates. Send photocopies and keep originals in a safe place.

 
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NOTE
• Please do not send originals of documents such as contractor’s estimates. Send photocopies and keep originals in a safe place.

WHATTOINCLUDEWITHYOURLETTER
Enclose documentation of everything that supports your appeal.
• Provide a copy of the insurer’s written denial, in whole or in part, of the claim;
• Identify relevant policy and claim information and state the basis for the appeal; and
• Submit relevant documentation to support the appeal, but only documentation that directly pertains to your claim.

The following are examples of the kinds of documentation that FEMA will require:
• A copy of the Proof of Loss submitted to the insurer, as required in the policy
• Room-by-room itemized estimates from the adjuster (include contractors’ estimates), detailing unit costs and quantities for the items needing repair or replacement
• Replacement cost Proofs of Loss
• Adjuster’s Preliminary Report
• Adjuster’s Final Report
• Detailed damaged personal property inventories that include the approximate ages of the items
• Completed Mobile Home Worksheet
• Mobile home title, including salvage title
• Real estate appraisals that exclude land values
• Advance payment information
• Clear photographs (exterior and interior) confirming damage that resulted from direct physical loss by or from flood
• Proof that prior flood damage has been repaired
• Evidence of insurance and policy information, i.e., Declarations Page
• Elevation Certificate, if the building is elevated
• The community’s determination concerning substantial damage
• Information regarding substantial improvement
• Zone determinations
• Pre-loss and post-loss inventories

• Financial statements
• Tax records, lease agreements, sales contracts, settlement papers, deed, etc.
• Emergency (911) address change information
• Salvage information (proceeds and sales)
• Condominium association by-laws
• Proof of other insurance, including homeowners or wind policies, and any claim information submitted to the other companies
• Waiver, Letter of Map Revision (LOMR), or Letter of Map Amendment (LOMA) information
• Paid receipts and invoices including cancelled checks that support an insured’s out-of-pocket expenses pertaining to the claim
• Underwriting decisions
• Architectural plans and drawings
• Death certificates
• Last Will and Testament
• Divorce decree
• Power of attorney
• Current lienholder information
• Current loss payee information
• Paid receipts and invoices documenting damaged stock
• Detailed engineering reports specifically addressing flood-related damage and pre-existing damage
• Engineering surveys
• Market values
• Documentation of Flood Insurance Rate Map (FIRM) dates
• Documentation reflecting date(s) of construction and substantial improvement
• Loan documents including closings
• Evidence of insurability as a Residential Condominium Association
• Franchise agreements
• Letters of representation, i.e., attorneys and public adjusters
• Any assignment of interest in a claim
• And, any other pertinent information that FEMA may request in processing a claim.

NOTE
• Please do not send originals of documents such as contractor’s estimates. Send photocopies and keep originals in a safe place.

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NOTE
• Please do not send originals of documents such as contractor’s estimates. Send photocopies and keep originals in a safe place.

A re-inspection of your property may be conducted at the discretion of FEMA to gather more information.
A request by FEMA for additional information will include the date by which the information must be provided, which shall in no case be less than 14 calendar days. Failure to provide the requested information in full within 14 calendar days may result in dismissal of your appeal. FEMA will ensure that all information necessary to rule on the appeal has been provided prior to making an appeal decision.

LIMITATIONS ON APPEALS

The appeals process is intended to resolve claim issues and is not intended to grant coverage or limits that are not provided by the SFIP. Filing an appeal does not waive any of the requirements for perfecting a claim under the SFIP or extend any of the time limitations set forth in the SFIP.

1. Disputes that are or have been subject to appraisal as provided for in the SFIP cannot be appealed. 2. If you file an appeal on any issue, that issue is no longer subject to resolution by appraisal or other pre-litigation remedies. 3. If you file suit against an insurer on the flood insurance claim issue, you are prohibited from filing an appeal. All appeals submitted for decision but not resolved shall be terminated upon notice of the commencement of litigation regarding the claim.

 
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APPEALS RESOLUTION
FEMA will review the appeal documents, including any reinspection report, if appropriate. FEMA will provide specific information on what grounds the claim was initially denied.

FEMA will provide an appeal decision in writing to the policyholder and insurer within 90 days from the date that all information has been submitted by the policyholder and will include specific information for the resolution of the appeal. No further administrative review will be provided to the insured.

If you do not agree with the final decision, please refer to your flood insurance policy. See the “GENERAL CONDITIONS” Section, Paragraph R. “Suit Against Us.” The 1-year period to file suit commences with the written denial from the insurer and is not extended by the appeals process.

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